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Director, Sales Engineering

Bay Area, CA or Greater NYC

You will

  • Drive the entire technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals) 

  • Manage the day to day interactions with our customers

  • Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, escalation management, status calls etc.)

  • Map customer requirements to current and future offerings

  • Qualify prospects against company criteria for ideal customers and sales

  • Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects

  • Draft and deliver proposals

  • Keep detailed notes on prospect and customer interactions

  • Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers

  • Conduct all technical sales activities with the highest degree of professionalism and integrity

 

You have

  • Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support 

  • Ability to switch context quickly throughout the day with numerous competing demands 

  • Minimum 3 years experience and success working in a customer-facing role 

  • Hands-on, technical, problem solver, doer personality 

  • Confidence working with customers and public speaking 

  • Demonstrated experience gathering and understanding customer technical requirements 

  • Experience in the security industry

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