Director, Sales Engineering

Bay Area, CA or Greater NYC

You will

• Drive the entire technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals) 

• Manage the day to day interactions with our customers

• Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, escalation management, status calls etc.)

• Map customer requirements to current and future offerings

• Qualify prospects against company criteria for ideal customers and sales

• Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects

• Draft and deliver proposals

• Keep detailed notes on prospect and customer interactions

• Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers

• Conduct all technical sales activities with the highest degree of professionalism and integrity

You have

• Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support 

• Ability to switch context quickly throughout the day with numerous competing demands 

• Minimum 3 years experience and success working in a customer-facing role 

• Hands-on, technical, problem solver, doer personality 

• Confidence working with customers and public speaking 

• Demonstrated experience gathering and understanding customer technical requirements 

• Experience in the security industry