Director, Sales Engineering

Bay Area, CA or Greater NYC

Drive the entire technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)
Manage the day to day interactions with our customers
Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, escalation management, status calls etc.)
Map customer requirements to current and future offerings
Qualify prospects against company criteria for ideal customers and sales
Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects
Draft and deliver proposals
Keep detailed notes on prospect and customer interactions
Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers
Conduct all technical sales activities with the highest degree of professionalism and integrity

Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support
Ability to switch context quickly throughout the day with numerous competing demands
Minimum 3 years experience and success working in a customer-facing role
Hands-on, technical, problem solver, doer personality
Confidence working with customers and public speaking
Demonstrated experience gathering and understanding customer technical requirements
Experience in the security industry