Director, Sales Engineering
Bay Area, CA or Greater NYC
You will
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Drive the entire technical sales process from introductory meetings (net new sales) through post-sales (customer satisfaction, upselling, and subscription renewals)
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Manage the day to day interactions with our customers
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Manage customer onboarding and the ongoing relationship with our customers through their entire lifecycle. Define, tailor and implement an ongoing cadence with them (product roadmaps, escalation management, status calls etc.)
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Map customer requirements to current and future offerings
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Qualify prospects against company criteria for ideal customers and sales
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Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects
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Draft and deliver proposals
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Keep detailed notes on prospect and customer interactions
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Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers
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Conduct all technical sales activities with the highest degree of professionalism and integrity
You have
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Experience seeing the entire lifecycle from conception to design to technology evaluation to pilot program to implementation to maintenance and support
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Ability to switch context quickly throughout the day with numerous competing demands
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Minimum 3 years experience and success working in a customer-facing role
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Hands-on, technical, problem solver, doer personality
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Confidence working with customers and public speaking
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Demonstrated experience gathering and understanding customer technical requirements
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Experience in the security industry